Website General Terms and Conditions
The following terms and conditions have been created based on the specific needs and nature of the website of Katrin Luup (Snap Print OÜ, reg no. 12077108), hereinafter referred to as the website, and stipulate the use of what is offered on the website.
The Terms create an agreement between the website owner and the users of the website, detailing our terms and conditions. By entering or using the website, making a reservation via e-mail or placing an order by phone, you confirm that you have read, understood and agree to these terms and conditions.​
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The user of the Website must be at least 18 years of age, or the legal age of majority in your jurisdiction, and you must have the legal authority, right and freedom to enter into a binding agreement with these Terms. You are not permitted to use this Website and/or obtain the Services if prohibited by any law or regulation in your country or applicable to you.
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When purchasing a product/service, you agree that:
(i) you are responsible for reading the description of the product/service before committing to purchase it;
(ii) you enter into a legally binding contract for the purchase of goods/services if you purchase the product/service and have completed the payment process (including paying in cash);
(iii) you are responsible for being aware of your personal liability when using the Services.
Sales Terms
The owner of the website www.katrinluup.com (hereinafter the Online Store) is OÜ Snap-Print (registration code 12077108), registered address Komandani 7-4, Kuressaare, Estonia.
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Validity of the sales contract, product and price information
1. The terms of sale apply to the purchase of goods from the Online Store.
2. The prices of the products and services sold in the online store are indicated next to the products and services. If the price includes a fee for delivering the goods, it is indicated in the product information.
3. All prices of goods and services sold in the online store are in euros.
4. The fee for the delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.
5. Information about the product or service is presented in the Webshop directly next to the product or service.
6. If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.
7. If the ordered service cannot be provided, the customer will be offered another time or the paid money will be returned immediately, but no later than within 14 days after booking the service.
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Forming the order
1. To order a product, the Customer selects a product suitable for him from the Online Store and adds it to the shopping cart. The customer can order different Goods with one Order, including several courses. The final price of the order is visible in the "Total" line in the shopping cart menu.
The customer can change the contents of the shopping cart until the order is submitted. The Customer must pay the price of the Goods as shown in the Online Store at the time of placing the Order. The price of the goods in the Online Store may be changed from time to time before the Order is submitted.
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2. To book the service, the customer chooses the service that suits him, finds a time that suits him and clicks the "Next" link.
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To complete the order, the Customer fills in the required data fields in the Online Store and clicks the "Pay" or "Book" link. The customer undertakes to provide his correct and full name, to use a valid e-mail address and telephone number. The customer is personally responsible for the correctness of the data provided. The Seller is not responsible for the impossibility of fulfilling the order due to incorrect data provided by the Customer or for the resulting consequences.
After paying for the order, the online store sends the order confirmation to the Customer by e-mail.
Payment methods
Payment by credit/debit card.
Credit and debit card payments are mediated by the payment brokerage platform Stripe (stripe.com). Stripe's payment brokerage platform is one of the most popular and secure platforms in the world.
You can pay by entering your bank card number, name on the bank card and card security code. Card data can be stored for future use. All payment data are securely protected, as the website manager, the Online Store does not have access to them.
You can pay with both a debit card and a credit card.
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An e-gift card purchased in the online store using the gift card's unique code.
If you have purchased or received a Webshop e-gift card as a gift, you can use it as a means of payment until the amount is paid. To use, enter the gift card's unique code when paying, which you will find in your gift card's e-mail.
The gift card is valid for 6 months after the delivery date.
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Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay.
NB! When paying with a bank link, be sure to click the "Back to Merchant" button on the bank's page.
Payments are mediated by Maksekeskus AS. Payment is made outside the Webshop in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and in the secure environment of Maksekeskus AS when paying with a credit card. The seller does not have access to the customer's bank and credit card data. ​
Snap-Print OÜ is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
Cancellation
Service cancellation
Tickets for the events (including energetic live sessions) are not refundable or cancellable. Please contact via e-mail info@katrinluup.com to reschedule.
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If you wish to change the time of the individual sessions, please contact us via e-mail info@katrinluup.com. Canceling or changing later than 72 hours before the start of the service, the service fee is not 100% refundable.
Direct marketing and processing of personal data
a. The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods.
b. The online store sends the buyer newsletters and offers to the buyer's e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.
c. By registering as a user on the website, you can manage your preferences for receiving notifications under your profile.
d. The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Complaints
If you have any complaints regarding the Online Store, please send them by e-mail to info@katrinluup.com.
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If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.
Privacy Terms
1. General provisions
These privacy terms regulate the principles regarding the collection, processing and storage of personal data. Personal data is collected, processed and stored by Snap-Print OÜ, the responsible personal data processor (hereinafter the data processor).
a. A data subject in the sense of the privacy terms is a customer or other natural person whose personal data is processed by the data processor.
b. A customer in the sense of the privacy terms is anyone who buys goods or services from the website of the data processor.
c. The data processor complies with the principles of data processing stipulated in legislation, among other things, the data processor processes personal data legally, fairly and securely. The data processor confirms that personal data has been processed in accordance with the provisions of legislation.
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These data protection conditions have been drawn up in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and the free movement of such data and on the repeal of Directive 95/46 / EC / EC (General Regulation on the Protection of Personal Data), Personal Data Protection of the Republic of Estonia law and legislation of the Republic of Estonia and the European Union.
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2.What types of information do we collect?
The personal data that the data processor collects, processes and stores is collected electronically, mainly via the website and e-mail. We receive, collect and store any information you enter on our website or otherwise provide to us.
a. By sharing his personal data, the data subject gives the data processor the right to collect, organize, use and manage personal data for the purposes specified in the privacy policy, which the data subject directly or indirectly shares with the data processor when purchasing goods or services on the website.
b. The data subject is responsible for ensuring that the data provided by him is accurate, correct and complete. Knowingly providing false information is considered a violation of the Privacy Policy. The data subject is obliged to immediately notify the data processor of changes in the provided data.
c. The data processor is not responsible for damage to the data subject or third parties caused by the data subject providing false information.
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The data processor may process the following personal data of the data subject:
First and last name, telephone number, e-mail address, delivery address, current account number and name of the private or natural person who forwarded the payment, payment card details.
In addition, we collect the Internet Protocol (IP) address used by your computer to connect to the Internet; Log in; e-mail address; password; computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to leave the page.
We also collect personally identifiable information (including name, email address, password, communication); payment information (including credit card information), comments, feedback, product reviews, recommendations and personal profile.
In addition to the above, the data processor has the right to collect data about the customer that are available in public registers. ​
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The legal basis for the processing of personal data is Article 6(1)(a), (b), (c) and (f) of the General Regulation on the Protection of Personal Data:
a. the data subject has given his consent to process his personal data for one or more specific purposes;
b. the processing of personal data is necessary for the performance of a contract concluded with the participation of the data subject or for taking measures prior to the conclusion of the contract in accordance with the request of the data subject;
c. the processing of personal data is necessary to fulfill the legal obligation of the data controller;
f. processing of personal data is necessary in the case of a legitimate interest of the data controller or a third party, unless such interest is outweighed by the interests of the data subject or the fundamental rights and freedoms for which personal data must be protected, especially if the data subject is a child.
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3. Why do we collect and store personal data for a long time?
a. To provide and manage orders, we store data for up to seven years after making a purchase.
b. To provide customer assistance, customer management and technical support, we store data for up to seven years after making a purchase.
c. To comply with applicable laws and regulations, including financial activities and accounting. we keep the data for 7 years after the last transaction.
d. In order to be able to contact our visitors and users with general or personalized service-related notices and advertising messages, we retain until the data subject expresses a wish to stop receiving the information.
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company comply with the standards established by PCI-DSS, which is managed by the PCI Security Standards Council, which is under brands such as Visa, MasterCard, American Express
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4. Who do we share personal data with?
a. The data processor has the right to share customers' personal data with third parties, such as authorized data processors, accountants, transport and courier companies, companies providing transfer services. The data processor is the responsible processor of personal data.
The data processor transmits the personal data necessary for making payments to the authorized processor Maksekeskus AS and Stripe.com.
b. When processing and storing the personal data of the data subject, the data processor implements organizational and technical measures that ensure the protection of personal data against accidental or illegal destruction, modification, disclosure and any other illegal processing.
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5. What are the rights of the data subject?
a. The data subject has the right to get access to his personal data and to consult them.
b. The data subject has the right to receive information about the processing of his personal data.
c. The data subject has the right to supplement or correct inaccurate data.
d. If the data processor processes the data subject's personal data on the basis of the data subject's consent, the data subject has the right to withdraw the consent at any time.
e. The data subject can contact our customer support at info@katrinluup.com to exercise their rights.
f. The data subject can file a complaint with the Data Protection Inspectorate to protect his rights.
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​​6. We do not collect information from minors and our website is not directed to minors.
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7. Privacy policy updates.
We reserve the right to change this privacy policy at any time, so please review it often. Changes and clarifications take effect immediately after they are published on the website. If we make material changes to this policy, we will notify you here at www.katrinluup.com that it has been updated.
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8. Contact information.
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at info@katrinluup.com.